Help: Frequently Asked Questions
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Accounts:Delivery and Shipping:What is an account?
What does and account do for me?
How do I set up an account?
Who qualifies for an account?
Does placing an order online with my credit card qualify me for an account?
Catalog FAQ:Where is your local delivery area?
What about freight charges on items over 100 pounds?
Other QuestionsTERMS AND CONDITIONS
Do I have to have an account in order to use your online catalog?
What if I want to return an item or get a refund?
How do I order a product marked with a *?
Can I place orders over the phone?
How do I view my personalized account page?
How do I order an item I cannot find in the online catalog?
Accounts |
An account is where we've done a credit check on your business and approved you to place an order without us requiring immediate payment. Payment terms are typically Net 30 days from the date of shipment.
What does an account do for me?
It allows you to place orders immediately, and pay for them however you wish. Some businesses prefer to write checks. If you wish to use a credit card, that is acceptable, too. However, since our online catalog does not currently support the storing of customer information, including Credit Card numbers, we will need this information directly from you in order to set up an account.
It allows us to set up a personalized catalog page for you that contains all the products you've purchased, at your special pricing, as well as allowing you to easily order heavy items over 100lbs.
When you place an order, you will not have to fill out your billing and shipping information (unless there's a change, or special instructions) again. You will only need to enter your customer name, and a purchase order number (PO#).
Go to the online credit application page, print it, fill it out, and mail it to us. (We can check your credit with a faxed credit application, but we will not set up an account for you until we receive a hard copy of the application). Within a few days, we will contact you via phone and let you know whether or not your credit was approved. If your credit is approved, then your company's billing, shipping, and credit information will be added to our local database.
Padre Janitorial Supplies sells primarily to commercial and industrial companies. However, anyone can qualify, but we do not make free local deliveries to residential customers.
Does placing an order online with my credit card qualify me for an account?
No, it does not. While your order will be fulfilled and your credit card charged for the amount due at the time of the order, you must still send us a credit application if you wish to set up an account.
Delivery and Shipping: |
Where is your local delivery area?
We deliver throughout Southern California, and some parts of Arizona, to the following counties:San Diego
Imperial
Yuma County, AZ
Los Angeles
Orange
Riverside
VenturaIf you're not sure whether or not you are in our local delivery area, please call us at 800-400-3060. Please note that if, when placing your online order, you select "local delivery" but your delivery address is not in our local delivery area, we will not deliver or ship your order until applicable freight charges are assessed.
What about freight charges on items over 100 pounds?
While we deliver to many Southern California areas, we can also ship items anywhere in the U.S. via UPS. When shipping however, we must ask that PRIOR TO MAKING YOUR ORDER you call or email us for a freight quote on items over 100 pounds. Since our online system only handles UPS, and we would most likely drop ship most 100+lb items, we will need your order information (shipping, billing, credit card info) either in writing (e-mail or fax) or over the phone in order to charge you the proper freight.
If you place an order for an item that is over 100 lbs and fail to contact us for freight charges, we will NOT ship that item until you do.
If you have any other questions about shipping please feel free to call us at 800-400-3060 M-F, 8am-5pm, PST (where you'll get hold of a real person, not a machine - guaranteed).
Catalog FAQ: |
Since our catalog is not tied into our inhouse system, we do not guarantee that any items you order are currently in stock. This does not mean that you won't get your order, it only means that items may be backordered, and you will get the items as soon as we can ship them out.
By using this site, the customer agrees to provide accurate and truthful information for all online forms. This includes: Sales Tax information, Delivery Type, and all shipping, billing, and Credit Card information. Failure to give us accurate and/or truthful information may affect the processing of your order.
We reserve the right to change any item information or pricing at any time, without notice.
If you have any questions that are not answered here, please feel free to email or call us at 1.800.400.3060. You're guaranteed to get a real human being on the phone if you call during normal business hours (8am-5pm, M-F, PST).
Do I have to have an account to order to use your online catalog?
No. You will just have to enter in all your shipping, billing, and credit information every time you place an order.
What if I have to return an item, or get a refund?
Since, our online catalog system does not store your credit card information, you must contact us directly if you wish to get a credit or a refund, or if you wish to return an item.
How do I order a product marked with a "*"?
Due to the item's large weight or hazardous nature, we cannot ship these items via UPS. We will either deliver them or ship them common carrier. Either way, you must call us and place the order over the phone if you wish to order one or more of these items.
Note: If you have an account, and wish to order these items, we will place them on your personalized page, so that you may order them without having to call.
Can I place orders over the phone?
Yes. Just give us a call or fax us.
How do I view my personalized page?
Using the navigation bar to the left, click on the "My Account" link. Then enter the user name and password you were given when we set up your account.
How do I order an item I cannot find in the online catalog?
We can order a great deal more items than are presented here online. If there is a product that you cannot find here, just call us and we'll see what we can do!
Other questions: |
If you call during normal business hours, you are guaranteed to talk to a real human being! We do not used automated response systems because we feel that talking to a person is much better than navigating a pile of menus. So give us a call, M-F 8am-5pm PST, at 1-800-400-3060 OR 1-619-237-4360.
